Have questions about our luxury collections, your recent order, or our return policies? We’ve compiled the most common inquiries to ensure your Scent & Style experience is as seamless and elegant as our signature scents. If you need further assistance, our customer care team is always here to help.
Yes, absolutely. We use industry-standard secure encryption protocols for all transactions to ensure your payment details and personal information are completely safe and confidential.
Currently, our checkout system only accepts a single payment method per transaction. If you are placing a large corporate order or arranging bespoke gifting, please contact our support team for custom invoicing options.
Yes, we partner with select Sri Lankan banks and payment gateways to offer convenient installment plans and "buy now, pay later" options at checkout for qualifying credit cards.
First, please check your spam or promotions folder. If the charge appears on your bank account but you haven't received an email within 15 minutes, please reach out to our customer care team. We will locate your order and manually resend your confirmation immediately.
You have 14 days from the date of delivery to initiate a return. Please note that for hygiene and quality control purposes, fragrances must be returned in their original, unopened packaging with all protective seals fully intact.
Once we receive and inspect your returned item at our facility, it typically takes 5 to 7 business days for the refund to be processed and reflected in your original payment method, depending on your bank's processing times.
Yes, we gladly accept exchanges for unopened and sealed products within the 14-day window. If you wish to exchange a scent for another profile in our collection, simply contact our support team to arrange the swap.
You will receive an email notification from our team the moment your returned item is received and successfully inspected. This email will officially confirm that your return has been approved and that your refund or exchange is being processed.
Explore our curated collection of luxury fragrances, inspired by the timeless elegance of Arabian perfumery and designed to create unforgettable memories.
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